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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Refund & Returns Policy

Effective Date: July 2026

At Roy Tigers Network, we are committed to delivering high-quality digital services and ensuring client satisfaction. Because our services involve custom development, design, consulting, and digital solutions, this Refund & Returns Policy explains the conditions under which refunds may or may not be granted.

By purchasing any service from Roy Tigers Network, you agree to the terms outlined below.

Digital Services

Our services include, but are not limited to:

Website Development
WordPress Development
Ecommerce Development
SEO Services
AI Automation
Website Maintenance
Website Redesign
UI/UX Design
Custom Web Applications
Digital Marketing Consultation

As these services involve custom work, planning, design, development, and intellectual property, they are generally non-returnable once work has begun.

Refund Eligibility

A refund may be considered under the following circumstances:

The project has not yet started.
A payment was made accidentally or in duplicate.
Roy Tigers Network is unable to deliver the agreed service.
A cancellation request is received before any work has commenced.

Approved refunds will be processed using the original payment method whenever possible.

Non-Refundable Services

Refunds will not be issued under the following conditions:

Development or design work has already started.
Website concepts, mockups, source files, or digital assets have been delivered.
SEO, AI automation, consultation, or optimization services have commenced.
The client changes project requirements after approval.
Project delays are caused by missing content, approvals, or communication from the client.
The project has been completed and delivered.

Project Cancellation

Clients may request to cancel a project before development begins.

If work has already started, Roy Tigers Network reserves the right to deduct charges based on completed work, consultation, planning, and development hours before processing any eligible refund.

Website Maintenance Plans

Website maintenance plans are billed according to the selected subscription period.

Payments already used for completed maintenance services are non-refundable. Clients may cancel future renewals before the next billing cycle.

SEO & Digital Marketing Services

Search engine rankings and digital marketing performance depend on many external factors, including search engine algorithms, competition, website history, and market conditions.

For this reason, completed SEO work, optimization services, digital marketing campaigns, audits, and consultations are non-refundable.

AI Automation Services

AI automation projects involve custom workflows, integrations, configuration, testing, and implementation.

Once development has started or automation has been delivered, payments are non-refundable.

Client Responsibilities

To ensure successful project delivery, clients agree to provide:

Project requirements
Website content and media
Timely approvals
Required access credentials
Prompt communication throughout the project

Project delays caused by missing information or delayed responses do not qualify for refunds.

Revisions

Reasonable revisions are included according to the agreed project scope.

Requests beyond the original scope may require additional charges.

Payment Disputes

If you experience any issue with your order, please contact us before initiating a payment dispute or chargeback.

Our team is committed to resolving concerns quickly and professionally. Unauthorized chargebacks for completed work may result in suspension of services and legal recovery where applicable.

Refund Processing

If a refund request is approved:

Refunds will be issued using the original payment method whenever possible.
Processing times depend on your payment provider or financial institution.
Roy Tigers Network is not responsible for delays caused by banks or payment gateways.

Contact Us

If you have any questions regarding this Refund & Returns Policy or wish to request a refund, please contact us.

Roy Tigers Network
I-12 International City
Dubai, United Arab Emirates

Email: hello@roytigers.com

Phone: +971 58 911 0280

Website: https://roytigers.com

This Refund & Returns Policy was last updated in July 2026 and may be updated periodically to reflect changes in our services, business operations, or legal requirements.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.